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FAQ

1.Q: Are you a factory or trading company?

A: We are a factory established in 2007.


2.Q: Where is your factory?

A: Our factory is located in Hangzhou, Zhejiang. 

Hangzhou Fengyin Motor is located in No. 145, Jiangzhi Road, Linpu Town, Xiaoshan District, Hangzhou City, 311251,Zhejiang, China with convenient transportation access,close to Ningbo Port and Shanghai Port.


3.Q: Could we pay a visit to your factory ?

A: Yes, you are always welcome to visit our factory.


4.Q: When can we get the reply?

A: Any inquiries will be replied within 24 hours, but holidays are excepted.


5.Q: What are your main products?  

A: We mainly produce and sell Shaded Pole Motors, which are mainly used in Refrigeration Equipment such as Freezers, Condensers, and Evaporators.


6.Q: Where is your company's main market?

A: Selling well in all cities and provinces around China, our products are also exported to clients in such countries and regions as India, Southeast Asia, Africa, Middle East, South America, Europe, Australia, North America. 


7.Q: What is your company's greatest strength?

A: Factory established in 2007, with 16 Years experience, we are very good at controlling the production cost of our products. 

At present, the monthly peak capacity is 600,000 sets. We are expanding our product lines to increase production capacity, and will add another 3-5 production lines in 2023.


8.Q: How long is the production time? 

A: Our production time will be around 20-35 days. (According to the order quantity of styles and order time. If place order in busy season, need to double confirm.)

In the off-season, 1 40HQ takes about 15-20 days. In peak season, it may take 30-40 days for a 40HQ. 


9.Q: What is your fast production delivery time?

A: We usually need 15-20 working days for delivery time, but if you have any special or urgent order, I will try help to apply for a top urgent order with faster delivery time for you, my friend.


10.Q: Can I get some samples? 

A: Yes, sample order is available for quality check and market test.


11.Q: The sample cost can be refunded? 

A: 1,Yes, we can fully refund it after you place the order.  2,Yes, but the order quantity should be reaching 10K pcs in total, please note.

Before we received the first order, please afford the sample cost and express fee. We will return the sample cost back to you within your first order.


12.Q: Sample time?

A: 7-15 days.


13.Q: Whether you could make our brand on your products?

A: Yes. We can print your Logo on both the products and the packages if you can meet our MOQ and provide trademark authorization at the same time.


14.Q: How to guarantee the quality of your products?

A: 1) Strict detection during production.

    2) Strict sampling inspection on products before shipment and intact product packaging ensured.


15.Q: Quality problems?

A: If there is any quality problem or question, we could offer technical support or return service.


16.Q: Is there any sales promotion product?

A: To meet our competitive global market, we often take sales promotion product for our clients.

Please feel free to contact us at any time.